1. Review our Website
    We recommend taking the time to review our website, in particular, “Destinations,Experiences” and “Itineraries“. This will be a great starting point for you to begin thinking about the style of trip that you are looking for.
  2. Contact The Tailor
    You have the choice to either make contact by Phone +61 8 8354 4405 or emailĀ info@thetailor.com and speak with an expert Travel Designer from The Tailor, or fill in ourĀ Enquiry form.
    From experience, we find that direct contact via the phone helps us gather information on your past travel journeys, the style of travel you prefer and the experiences you are looking for. We encourage all our clients to feel comfortable in chatting with one of our knowledgeable travel designers direct and form a close working relationship from the start of your journey to the finish.
  3. The Design Phase
    Once we have received your initial enquiry by phone or via the web, your expert Travel Designer will begin considering your specific requirements for your journey including your travel dates, the number of people in your travel party, special interests and style of travel.
    Once our Travel Designer has all the information that they require from you, they will begin creating a journey especially tailored for you! We arrange all components of your tailor made holidays such as accommodation, touring, meals and travel.
  4. Hand Crafted Journey
    You will receive a copy of your proposed hand crafted journey in a full-colour itinerary format. Please take the time to read through your itinerary. We are more than happy to answer any questions or comments you may have about your holiday. If your itinerary requires some refining we are happy to do this also.
  5. Confirming Your Arrangements
    In order to confirm your Australian travel arrangements, we will send you an invoice for 25% deposit payment of the total trip cost (unless advised otherwise). Once we have received deposit payment we will secure all arrangements for your journey.
  6. Final Payment
    The balance of your trip payment is required 90 days prior to travel (unless advised otherwise).
    Approximately 30 days before you travel we will send you a copy of your final itinerary and contact details that you can leave with your family and friends. We will also advise you of our 24-hour emergency contact phone number that you can utilise while in the country if need be.
  7. On Holiday
    On arrival at your first destination, all your required travel documentation for your trip will be waiting for you. Your Travel Designer will contact you on arrival and periodically throughout your trip to ensure all is running seamlessly.
  8. Feedback
    Upon completion of your journey, your Travel Designer will send you a feedback form for you to complete. We value your feedback seriously and use the information you provide to continue a high level of excellence and service.
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