Your Privacy is Important to Us
Collection of Personal Information
We only collect personal information, which is necessary in connection with our business purposes and to provide you with the services you require.
For travellers, the purposes for which we collect personal information include:
The specific type of personal information collected and used by us varies according to the purpose for collection. However, in general this information includes
your name, addresses, contact details (eg telephone numbers, facsimile number, home and business address and email address), flight and other travel details, credit card details (ie card type, security number, card holder name, expiry date and issuing bank and country to pay for products and services offered), billing address, dietary requirements (if any), any health issues that may be relevant to your proposed travel or adventure activity arrangements, and information regarding past transactions or dealings that we have had with you, including information about any special requirements that you may have; and
We collect most of the personal information we require directly from you by way of written forms, by telephone, in person, by our representatives, via our websites, or by written correspondence from time to time. We may also collect personal information about you from third parties, such as from people making travel bookings on your behalf, or from travel agents, booking agents or travel representatives whom you have contacted regarding travel or accommodation arrangements.
It is important that we collect the information we require about you. Without this information, we may not be able to provide you with our travel and accommodation information and booking services.
Before providing us with personal information about another individual, you must first ensure that the other individual is aware of:
For Site visitors
We may offer Site visitors an opportunity to participate in a survey, promotion or competition. The personally identifiable information (PII) we collect when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
When you submit a review we collect your name or other identifier nominated by you, other personal details as may be provided by you and your comments when you submit a review to us. We may publish these details.
If a card payment occurring on our Site is disputed, we may request from the Supplier of the booked service a copy of the photo ID and other check-in details provided to them. This information may be used by us in connection with the dispute.
When you visit our Site, we record general information about your visit for statistical purposes.
We retain contact and booking details. This provides you with the ability to check on previous purchases, allows your information to be prepopulated ensuring a faster and easier booking process.
When you contact us for any queries, requests or for any other reason, we will collect contact information from you to suitably handle your request.
We may also use your information to provide you with updates and other information from time to time about travel, accommodation or adventure activities that can be booked through our Site and any other information about the goods, services and activities offered by us or third parties. You may notify us at any time if you do not wish to receive this information by clicking on the unsubscribe link within the email.
When you visit the Site, we record general information about your visit for statistical purposes
Google Analytics and Facebook Pixel
We use Google Analytics to collect traffic data for continually improving our website. Google Analytics traffic data is stored on Google servers (whether in the US or elsewhere) and Google is subject to US law.
To improve our website further, we use Google Analytics Demographic and Interest reporting. These reports associate your visit to our website with Google’s estimated data about your age, gender and interest categories. This data is calculated by Google based on any accounts you have with Google products (such as YouTube), as well as your browsing behaviour on third party websites that use the DoubleClick cookie. This data is aggregated by Google Analytics and a privacy threshold is applied so that we cannot identify your demographics and interests on an individual basis.
We also use the Google Analytics UserID feature. If you choose to identify yourself (eg.by filling out a form), we will associate your Evolution to Wellbeing customer ID with your subsequent visits across multiple devices, as well as some internal customer information. All of this associated data is not Personally Identifiable Information, meaning that your private data (eg. email address, phone number, name etc.) are never stored on Google servers; all that’s stored is an anonymised link to these records in our internal database. We follow Google’s privacy requirements for UserID, including dissociating your UserID from future browsing if you choose to log out.
From time to time, we also use Google remarketing and interest based advertising to serve you ads (using Google and third party vendors) based on your demographics and your behaviour on this website. Any advertising or remarketing lists you may belong to are also subject to Google’s privacy thresholds. We cannot serve you ads based on any personally identifiable information (or any sensitive information) and the ad serving cannot be used to individually target any ads to a particular person. For more information, see Google’s policy for advertising based on interests and location.
A range of optout actions you can take is outlined below:
From time to time, we also use the Facebook Pixel to serve you ads (using Facebook and third party vendors) based on your behaviour on this website. If you submit a form on the website we may also use this to serve you ads. Any advertising or remarketing lists you may belong to are also subject to Facebook’s ad policies. We cannot serve you ads based on any personally identifiable information (or any sensitive information) and the ad serving cannot be used to individually target any ads to a particular person. The data collected is stored on Facebook’s servers (whether in the US or elsewhere) and Facebook is subject to US law. To opt out of this advertising, visit aboutads.info/choices.
We may from time to time use ‘cookies’ to store your preferences, record session information and collect information on how you visit and access our Site. This information allows us to continually improve our services to provide you with a better overall experience.
We may also third party cookies for advertising purposes on other websites. This is to ensure that we are showcasing deals that are relevant to you.
Most internet browsers will be set to automatically accept cookies when installed. Cookies can be deleted at any time on your computer.
Use and Disclosure of Personal Information
We may use and disclose your personal information for the primary purpose for which the information was collected (see Collection of Personal Information), reasonably expected secondary purposes, where you have consented, and otherwise in accordance with the NPPs, including:
Subject to the preceding paragraph, we will only transfer personal information outside of Australia in accordance with the NPPs including:
Data Quality, Storage and Security
We strive to ensure that all personal information held in our records is accurate, complete and up-to-date.
Personal information is held in electronic and hard copy records stored securely at our premises. Hard copy information is stored in secure office facilities, including locked filing cabinets. Electronic information is protected by password security and other standard protection measures and is held in accordance with the Privacy Act.
Access to personal information is restricted in accordance with our internal security procedures to those personnel whose job functions require access to such information. Certain administrative functions may from time to time be contracted out to third parties, and in these cases appropriate security measures are implemented to ensure the security and integrity of all personal information.
Access and Correction
You may request access to any information that we hold about you by writing to our Privacy Officer at the address detailed below. In accordance with the NPPs, we may deny access to requests for access to information in certain circumstances, including where:
We will correct any personal information held in our records which we consider is inaccurate, incomplete or out of date.
Point of Contact
The Privacy Officer – The Tailor Pty Ltd
33 Queen Street
Thebarton, SA 5031